Terms of service

Version 1.0. Last updated 4 July 2026.

These Terms of Service ("Terms") are an agreement between you and Move Me Media Pty Ltd (ACN 699 626 385), a company based in Queensland, Australia ("Move Me Media", "we", "us", "our"), for your use of Maivas ("the Service"). By using the Service, or by signing an order or proposal that references these Terms, you agree to them.

Please also read our Privacy Policy, our Acceptable Use Policy, and, where we process your members' data, our Data Processing Addendum, which form part of this agreement.

1. What Maivas is

Maivas is a marketing service for gyms, studios, clinics and similar local businesses. It plans campaigns and produces marketing work, and, once a person approves, it carries that work out inside the accounts you connect. A human is in the loop on every output. Spending money always requires a person to approve it.

2. The two phases

Maivas is delivered in two phases.

Build Phase. Move Me Media acts as your marketing service. Our team runs your marketing and, at the same time, trains and tunes Maivas around your business. Every output is quality-checked by our team and then approved by you.
Maivas Era. Once your account is ready, day-to-day work is handled by Maivas, and you move into the approval seat. A human, you or your team, remains in the loop on every output. Autonomy for a given category is only enabled with your consent, and money categories always require approval.

You control when your account moves from the Build Phase to the Maivas Era.

3. Eligibility and your account

You must be at least 18 and able to enter a contract. You are responsible for your account, for keeping your login secure, and for the actions of the people you invite to your workspace. Tell us promptly if you suspect unauthorised access.

4. Your responsibilities

Your connected accounts. You connect your own third-party accounts (your ad accounts, Pages, CRM, gym software and so on). By connecting an account, you authorise Maivas to access it and act within it on your behalf, and you confirm you have the authority to grant that access. You remain bound by each platform's own terms, and you can disconnect any account at any time.
Your data and your members. You are responsible for the accuracy of the information you give us, and for having a lawful basis and any required consent for the member and lead data we work with on your behalf, including consent to send marketing messages under the Spam Act 2003 (Cth).
Approvals. Once you approve an output, you are responsible for it going out. Review what you approve. Maivas assists you; it does not replace your judgement.
Acceptable use. You must comply with our Acceptable Use Policy and with the advertising policies of the platforms you use (including Meta and Google) and applicable law, including the rules that apply to health and fitness advertising.

5. Third-party platforms

The Service works by connecting to platforms operated by others (for example Meta, Google, GoHighLevel, Stripe and your gym software). Your use of those platforms is governed by your agreements with them. We are not responsible for those platforms, their availability, or changes they make to their APIs or policies. If a platform changes or withdraws access, some features may change or stop working.

6. Fees and billing

Paid plans are billed in advance through Stripe on a recurring basis. Prices are in Australian dollars and, where applicable, are inclusive of GST unless stated otherwise.
Advertising spend is separate. Media spend is charged by the ad platforms (such as Meta) directly to your own payment method on those platforms; it is not part of your Maivas subscription fee. Maivas builds campaigns paused, and nothing spends until you approve it. Budgets you approve are your responsibility.
You can cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except where the law requires it.
We may change our prices with reasonable notice. A price change does not affect the period you have already paid for.

7. Human in the loop and no guaranteed results

Maivas is a tool to help you market your business well. Marketing results depend on many factors outside our control. We do not guarantee any particular number of leads, members, sales or return. Nothing in the Service is legal, financial, medical or professional advice, and you are responsible for ensuring your marketing complies with the law.

8. Intellectual property

Yours. You own your business information, your brand assets, and the marketing assets produced for you through the Service. You grant us the licence needed to operate the Service for you and to store and process your content.
Ours. We own Maivas, its software, its skills and methods, and its underlying knowledge. Nothing in these Terms transfers that to you.
De-identified learnings. You grant us a licence to use de-identified, aggregated learnings from the work we do for you to improve the Service for all customers ("House Knowledge"). This never includes your raw data, creative, or anything that identifies you or your customers, and it is not used to train general-purpose AI models. This is described in the Privacy Policy.

9. Confidentiality

Each party will protect the other's confidential information and use it only to perform this agreement.

10. Our team's access

Members of our team may access your workspace to set it up, run the Build Phase and support you, as described in the Privacy Policy. That access is managed by our administrators, recorded, and visible to you, and our team never overrides your approvals. If you have a concern about our team's access, contact us and we will work with you to address it.

11. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access if you materially breach these Terms or the Acceptable Use Policy, if required by law, or if a connected platform requires it. On termination, we will make your workspace data available for export and then delete it as described in the Privacy Policy, except records we must keep by law.

12. Warranties and disclaimers

We provide the Service with reasonable care and skill. To the extent permitted by law, and except for guarantees that cannot be excluded under the Australian Consumer Law, the Service is provided "as is" without other warranties. Where the Australian Consumer Law applies and a guarantee cannot be excluded, our liability is limited, where the law allows, to re-supplying the Service or paying the cost of re-supply.

13. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited by law, including under the Australian Consumer Law. We are not liable for the acts, outages or policy decisions of the third-party platforms you connect, or for spend those platforms charge to your payment methods.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new date and, where a change is material, let account owners know. Continuing to use the Service after a change means you accept it.

15. Governing law

These Terms are governed by the laws of Queensland, Australia, and each party submits to the courts of Queensland.

16. Contact

Move Me Media Pty Ltd, ACN 699 626 385, 63/30 Sportsman Avenue, Mermaid Beach, Queensland 4218, Australia. Email info@movememedia.com.au.